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IT Support Specialist

1 month ago

Oxford, Oxfordshire, United Kingdom SLB Full time
About the Role:

SLB Abingdon is part of SLB's global network of research and engineering centres. As an IT Support Specialist, you will work within the IT department helping deliver first-class services and solutions to the research community. Your role will be to serve as a desktop support expert responsible for computer hardware, software, and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop-related incidents, service requests, and connectivity issues.

Key Responsibilities:
  • Assisting in administering the Linux and Windows infrastructure
  • Troubleshooting hardware, operating systems, and software
  • Researching innovative ideas and solutions within different areas of IT
  • Assist with managing audio and video conference systems based at Abingdon
  • Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
  • Escalate unresolved incidents and service requests within agreed timescales.
  • Log incident and service request details per help desk procedures.
  • Ensure tickets are updated at all times until issues are resolved.
  • Comply with Quality, Health, Safety, and Environment policies and IT policies.
  • Liaise with customers, other IT support groups, and third-party providers when necessary.
  • Perform staging of PCs.
  • Maintain Global Asset Management database with updates related to the assigned hardware.
  • Assist with SCSI on IT security issues and virus elimination.
Requirements:
  • Penultimate or final year students studying Information Technology, Networking, Computing (or a similar field)
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.