Telecommunications Infrastructure Manager
6 days ago
At Crown Castle International Corp., we're the nation's largest provider of shared communications infrastructure: towers, small cells, and fiber. Our teams work together to meet unprecedented demand—connecting people and communities and transforming the way we do business.
We're a total benefits package and professional growth development company that cares for our teammates and is an active member in the communities where we live, work, and do business.
This role involves managing day-to-day activities of network construction teams, including all aspects of fiber splicing and engineering support within an assigned geographic area. These teams perform duties within the service territory, focusing on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services.
The position will work with cross-functional areas on improving quality processes, deliverables, and customer experience. Activities involve data identification, collection, analysis, and reporting; maintaining open communication across all areas of the business and working as a unit with consistency while building, implementing, and restoring or maintaining services.
Main Responsibilities
- Manage Supervisors of Network Construction, Network Construction Managers, and Splicers to support District construction demands, Cap and OpEx management, and KPIs.
- Oversee all aspects of fiber splicing for service delivery, break-fix, and network maintenance within an assigned area.
- Collaborate with NOC, Engineering, Field Operations, and Change management teams.
- Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance and identify areas for improved process efficiencies.
- Maintain quality service by understanding and enforcing organization standards.
- Ensure 24/7 network maintenance support within an assigned area.
- Schedule and prioritize workload of network construction and external vendor resources.
- Develop and implement district-level long-term planning and resource planning to support future growth.
- Verify all work meets Crown Castle construction standards, processes, and procedures.
- Act as Crown Castle safety observer and Quality Assurance representative at sites, ensuring compliance with Crown Castle safety program and related workmanship practices.
- A valid driver's license is required.
- 5 years of experience with direct supervision/management of employees, network engineering design, splicing, and/or construction implementation, network construction standards, proven people and project management skills, strong background in fiber optic infrastructure engineering, construction, and restoration methods, familiarity with OSP and ISP installation standards, and practices, and Microsoft Office skills.
Benefits
- Total benefits package.
- Professional growth development opportunities.
Working Conditions
This role falls into our hybrid work model, working in the office on Wednesdays and Thursdays. On Mondays and Fridays, teammates have the option to work from home or the office, with expectations of collaboration and travel for moments that matter.
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