Service Delivery Expert

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom The Braywood Full time

About The Woodspeen

We are a forward-thinking restaurant group committed to delivering exceptional dining experiences. Our team of passionate professionals work together to create memorable moments for our guests.

Job Title: Waiting Staff

We are seeking an experienced and dedicated Waiting Staff member to join our team in providing exceptional service to our guests. As a key member of our front-of-house team, you will be responsible for ensuring that every guest feels valued and supported throughout their dining experience.

About the Role

  • Provide attentive and personalised service to ensure a flawless dining experience for our guests.
  • Knowledge of our menu, including ingredients and cooking techniques, to help guests with their choices.
  • Serve dishes with style, pour wine accurately, and create memorable dining moments.
  • Work well with colleagues to ensure a smooth service.
  • Upsell featured items, drinks, and wine pairings to enhance guests' experiences.
  • Handle high-pressure situations calmly and professionally, referring them to the line manager if necessary.

Requirements

  • Leaving Cert level education or above
  • NVQ qualification or equivalent
  • Ability to display a real passion for food, beverage, and customer service
  • Excellent communication and teamwork skills
  • Exceptional attention to detail
  • Hands-on and proactive approach
  • Able to work autonomously and as part of a team
  • Excellent time management

Benefits

  • Complimentary meals during shifts
  • Life Assurance
  • Unrivalled opportunities for progression within the company
  • 28 days holiday, increasing with length of service
  • Recommend a friend scheme with great bonuses for individual referrals
  • Exclusive access to our HAPI scheme offering everyday discounts
  • Reward programmes, long service awards, employee recognition, and performance incentives
  • Enrolment into workplace pension scheme
  • Employee assistance programme and access to wellbeing hub
  • Cycle to Work Scheme

Salary Estimate

The estimated salary range for this role is £25,000 - £30,000 per annum, based on location and industry standards.



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