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Sales and Marketing Coordinator
2 months ago
Job Title: Sales and Marketing Coordinator
Location: Virgin Hotels Edinburgh
Job Type: Full-time
About Us: Virgin Hotels Edinburgh is a dynamic and innovative hotel company that prides itself on delivering exceptional customer service and creating unforgettable experiences for our guests.
Key Responsibilities:- Support Sales Teams: Assist and offer administrative and sales support to the sales teams within the Virgin Hotels Edinburgh property.
- Undertake Sales Activities: Occasionally undertake sales activities on behalf of Virgin Hotels Edinburgh.
- Manage Daily Operations: Support the day-to-day running of the department, including organizing show rooms for client visits, monitoring arrival and reservation reports for sales leads, hosting client site visits, and preparing for group and events.
- Manage Reporting: Manage and assist with weekly, daily, and monthly reporting.
- Manage Online Platforms: Manage and maintain online platforms, such as Cvent and Venue Directory, and cross-check websites to ensure all information is up to date and correct.
- Support Enquiries: Support day-to-day enquiries as necessary or required by Sales Managers, including requests for rates, offers, packages, property information, and brochures.
- Organize Appointments: Support the organization and planning of appointments, client events, FAM trips, and tradeshows, including gifting, appointment setting, guest list management, and general support on the day.
- Create Offers: Create and distribute offers and packages, latest news or information, and availability updates via e-newsletters to specific clients or markets.
- Assist with Contracting: Assist with corporate contracting, RFP submissions, and performance tracking.
- Team Player: Great team player with the ability to create excellent working relationships across the group.
- Time Management: Ability to manage your time and deliver great experiences for new clients while maintaining an outstanding relationship with our existing premium clients.
- Organizational Skills: Excellent organizational skills and the ability to multitask are essential.
- Communication Skills: Strong communication skills to all levels of management.
- Creativity: Creativity and innovation are essential.
- Problem-Solving: Ability to think outside the box and approach all issues with a completely fresh approach.
- Customer Relations: Excellent customer relations, communication, presentation, and organization skills of utmost importance.
- Adaptability: Able to change direction and work on multiple project aspects at once while maintaining attention to detail.
- Leadership: Enthusiastic, passionate, able to enthuse and motivate others.
- Leadership Ability: Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high-quality and brilliant customer service.
- Work Authorization: Current, legal, and unrestricted ability to work in the UK.
- Education: High school equivalent or education required.
- Experience: Minimum 1-2 years of previous hotel experience.
- Language Skills: Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing, and on the telephone.
- Software Skills: Proficient in MS Outlook, Word, Excel, and PowerPoint.
