Operations Team Lead

3 weeks ago


Edinburgh, Edinburgh, United Kingdom WebBeds Full time
Job Title: Operations Team Lead

WebBeds is seeking an experienced Operations Team Lead to join our team. As an Operations Team Lead, you will be responsible for achieving successful and profitable operation of all groups handled and working with colleagues to develop and grow the business from specific clients for the Groups Business.

Key Responsibilities:

  • Work closely with the Product Team to provide them with all necessary tools to book everything correctly and according to the offers confirmed to our agents.
  • Assume total responsibility of booking at 40 days prior, undertaking 40 days check and making further adjustments as necessary.
  • Create and issue final timed itinerary vouchers and invoicing clients by given deadline.
  • Achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end clients perspective.
  • Ensure the financial details of all bookings are accurate and up to date within the Tourplan platform.
  • Visit clients abroad and within the UK as and when required.
  • Organise and accompany clients and potential clients on FAM and inspection trips.
  • Be a team player and support your colleagues.
  • Participate in the emergency cover rota operating outside office hours.

Requirements:

  • Fluency in English.
  • A solid working knowledge of Microsoft Word and Excel.
  • Outlook, PowerPoint and the Internet.
  • Desire to deliver exceptional customer service.
  • Results driven.
  • Commercial awareness and understanding.
  • Highly accurate with an excellent attention to detail.
  • Well developed written and verbal communication skills.
  • Ability to make decisions and to work on own initiative and as part of a team.
  • Excellent organisational skills.
  • Tourism related degree.
  • Further second language(s).
  • Tourism industry experience.

About WebBeds:

WebBeds is a dynamic and fast growing company that offers a unique opportunity to work with a highly skilled group of experts from all around the globe. We are proud of our dedicated team of friendly, energetic and passionate professionals who are key to the success of our business.

We are looking for talented individuals who share our passion for delivering unbeatable service and support to our partners. If you are a results driven and customer focused individual who is looking for a new challenge, then we would love to hear from you.


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