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Concessions Team Lead

2 months ago

Kingston upon Thames, Greater London, United Kingdom Longchamp Full time

About Longchamp

Longchamp is a leading international luxury goods company with a rich history and a strong commitment to quality and excellence. As a family-owned business, we value our employees and strive to create a positive and supportive work environment.

Job Summary

We are seeking a highly motivated and experienced Concession Manager to lead our team at Longchamp. The successful candidate will be responsible for driving sales growth, managing personnel, and ensuring excellent customer service.

Key Responsibilities

  • Sales Management
    • Develop and implement sales strategies to drive revenue growth and meet sales targets
    • Monitor and analyze sales data to identify trends and areas for improvement
    • Collaborate with the sales team to ensure excellent customer service and a positive shopping experience
  • Personnel Management
    • Recruit, train, and develop a high-performing sales team
    • Manage employee performance, providing coaching and feedback to ensure excellent results
    • Develop and implement personnel policies and procedures to ensure a positive and productive work environment
  • Administrative Management
    • Manage the concession's administrative tasks, including inventory management, reporting, and restocking
    • Ensure accurate and timely reporting of sales data and other key performance indicators
    • Collaborate with the logistics team to ensure smooth delivery and restocking of products

Requirements

  • Proven experience in sales management and personnel development
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed business decisions
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • Competitive salary and bonus structure
  • Opportunities for career development and advancement
  • Generous benefits package, including health insurance and retirement plan
  • Staff discount and other perks