Store Leadership Team Member

1 month ago


London, Greater London, United Kingdom Anthropologie Full time
Job Title: Keyholder - Brushfields, London

Join our team as a Keyholder at Anthropologie in Brushfields, London, and contribute to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes.

Key Responsibilities:
  • Customer Experience: Collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
  • Selling Culture: Take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
  • Omni-Channel Service: Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
Leadership and Team Management:
  • Floor Presence: Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
  • Empowerment: Act as an elevated team member, exercise decision-making skills to support problem-solving, and enhance each customer's experience.
  • Team Development: Support the training of the associate team, including new hire onboarding.
Visual + Business Operations:
  • Daily Operations: Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
  • Product Flow: Collaborate with key partners to effectively execute shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
  • Store Environment: Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
Communication + Relationships:
  • Inclusion: Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
  • Communication Loop: Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
  • Insights and Feedback: Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
  • Team Dynamic: Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.

Requirements:

  • Fan of the Anthropologie brand.
  • Leadership experience.
  • Experience being a team player.
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
  • Eagerness to learn and grow within the organization.

Perks:

  • 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
  • Employee Assistance program to support with mental, physical, and financial health.
  • Discount off external gym memberships.
  • Private Medical Insurance for eligible employees.
  • Up to 40% employee discount at all URBN Brands.
  • Season ticket loan for eligible employees.
  • Cycle to work scheme for eligible employees.

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.



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