Front Door Officer
1 week ago
Job Summary
We are seeking a skilled Front Door Officer to join our team at Kent County Council. As a key member of our Front Door Service, you will play a vital role in providing excellent customer service and ensuring the well-being of children and their families.
Key Responsibilities
- Provide professional and efficient responses to information and enquiries from the public, district teams, and partner agencies.
- Contribute to decision-making by gathering, recording, and analyzing information from various sources.
- Work collaboratively with a team led by a Team Manager, supported by Senior Practitioners and Experienced Social Workers.
- Manage and respond to challenging situations with excellent communication and IT skills.
Requirements
- GCSE level or equivalent education.
- Excellent communication, IT, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Enhanced Disclosure Application to the Disclosure and Barring Service.
Working Arrangements
This is a full-time position with working days from Monday to Friday. The role is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Language Requirements
The post holder must have a command of spoken English/Welsh sufficient for the effective performance of the job requirements.
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