Product and Technical Support Specialist
2 weeks ago
Job Summary: We are seeking a skilled Product Support Engineer to join our team at Technique Recruitment Solutions. As a Product Support Engineer, you will be responsible for resolving internal production issues, sales technical support, and external customer-raised problems.
Key Responsibilities:
* Resolve internal production issues, sales technical support, and external customer-raised problems
* Produce concept sketches, general arrangements, manufacturing drawings, BOMs, technical manufacturing, and consumer supporting documentation as required
* Use Autodesk Inventor to create CAD models and drawings using parametric modeling
* Use appropriate software to create technical documentation, factory build & work instructions, end-user documentation
* Learn and adopt our IT systems for order configuration, BOM control, and variant calculations
* Support the technical team and others in developing new products and product/process improvements
* Be involved with mechanical product testing and fault-finding during development and on existing products
* Assist manufacturing with technical advice, training, development of jigs and fixtures, and other improvement activities
* Support management to introduce new or improved procedures and processes that improve our activities and plans
Requirements:
* A degree in mechanical, design, or manufacturing engineering or relevant experience
* A wide use of MS Office
* A creative engineering streak coupled with in-depth manufacturing knowledge
* Good writing and communication skills
What We Offer:
* Company pension
* On-site parking
* Store discounts
About Us:
We work and support some of the most well-known companies in Norfolk and Suffolk. Technique Recruitment Solutions Ltd operates as an employment business and employment agency.
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