Customer Relations Officer
2 weeks ago
**Job Description**
We are looking for a talented individual to fill the role of Customer Relations Officer in our Nottingham office. As a Customer Relations Officer, you will play a key part in maintaining high service levels by providing a competent and efficient service to stakeholders regarding complaints made to the business.
**Responsibilities:**
- Acknowledge, investigate, and respond to all complaints within regulatory timescales.
- Provide prompt and clear communications to the complainant within regulatory timescales.
- Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received.
**Requirements:**
- Good working knowledge and understanding of complaint procedures within financial services.
- Knowledge of FCA rules and guidelines in relation to general insurance.
**Estimated Salary:** £28,000 - £38,000 per annum (dependent on experience).
**Benefits:**
- Competitive salary.
- Opportunities for career growth and development.
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