Customer Relations Officer

2 weeks ago


Nottingham, Nottingham, United Kingdom Fairways Hotel Full time

**Job Description**

We are looking for a talented individual to fill the role of Customer Relations Officer in our Nottingham office. As a Customer Relations Officer, you will play a key part in maintaining high service levels by providing a competent and efficient service to stakeholders regarding complaints made to the business.

**Responsibilities:**

  • Acknowledge, investigate, and respond to all complaints within regulatory timescales.
  • Provide prompt and clear communications to the complainant within regulatory timescales.
  • Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received.

**Requirements:**

  • Good working knowledge and understanding of complaint procedures within financial services.
  • Knowledge of FCA rules and guidelines in relation to general insurance.

**Estimated Salary:** £28,000 - £38,000 per annum (dependent on experience).

**Benefits:**

  • Competitive salary.
  • Opportunities for career growth and development.


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