Head of Employee Experience EMEA BPO

1 week ago


London, Greater London, United Kingdom TTEC Full time

**TTEC: Delivering Humanity to Business**

We are on a mission to deliver exceptional experiences for our customers and employees alike. As the Head of Employee Experience in our EMEA BPO division, you will play a pivotal role in shaping the future of our Human Capital Team.

With a presence in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, and plans to expand into more African geos, we offer a unique opportunity to join a dynamic leadership team that is driving innovation and employee satisfaction. Our ideal candidate will come from a BPO or similar CX services organization and have experience leading HR teams across multiple geos in EMEA.

As a member of our TTEC team, you will be part of a purpose-driven organization that values human connection and community involvement. We strive to create a work environment that is inclusive, supportive, and empowering, where every team member can thrive and grow.

This is a remote-based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt, or Poland. Depending on location, the estimated annual salary for this position is approximately £60,000 - £80,000 or equivalent in local currency.

**Key Responsibilities:**

  • Lead the development and implementation of HR strategies that drive employee engagement and retention
  • Collaborate with cross-functional teams to design and deliver innovative solutions that support business objectives
  • Maintain a deep understanding of industry trends and best practices in HR and CX

**What We Offer:**

  • A competitive estimated annual salary of £60,000 - £80,000 or equivalent in local currency
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and expertise

We are an equal opportunities employer and welcome applications from diverse candidates who share our passion for delivering exceptional experiences.



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