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Customer Success Manager
1 month ago
We are seeking a highly skilled Customer Success Manager to join our team at Carbon6. As a key member of our team, you will be responsible for ensuring our clients receive exceptional service and achieve their goals.
Key Responsibilities- Client Onboarding: Develop and implement a seamless onboarding process for new clients, ensuring a swift and accurate setup.
- Customer Experience: Orchestrate every aspect of the customer journey, from the first interaction to ongoing relationship management.
- Relationship Management: Develop strong relationships with clients by serving as their trusted point of contact for all campaign-related matters.
- Strategic Planning: Work closely with the sales team to understand expansion opportunities within the account and drive cross-selling.
- Industry Knowledge: Stay up-to-date with the latest trends, best practices, and advancements in e-commerce and Amazon.
- Proven Experience: At least 1-3 years of experience in a tech-related, customer success/account manager position, preferably in the e-commerce/Amazon industry.
- Ability to Learn Quickly: Adapt swiftly to new tools, technologies, and business processes.
- Organizational Skills: Manage multiple clients and projects with ease, maintaining a clear and ordered workflow.
- Relationship Building: Superior interpersonal skills and a knack for relationship management.
- Excellent Communication: Break down complex concepts into understandable terms, inspiring action with your communication skills.
- Problem-Solving Skills: Identify potential obstacles and find effective solutions quickly.
- Systems Thinker: See the bigger picture and understand how individual components interact to form a whole.
- Self-Starter: Driven, proactive, and autonomous, able to take initiative and drive projects without needing external motivation.
- Customer-Centric: Fundamentally guided by the principle of putting customers first, shaping every decision with the goal to enhance their experience.
We are a global company across North America, Asia, and Europe, made up of passionate entrepreneurs, expert sellers, and innovative thought leaders. We go beyond software, building a community to support e-commerce sellers by removing barriers to selling online and simplifying their path to success.
We believe that technology can be a force for good and that e-commerce is the great equalizer. Our vision is to transform opportunity into freedom through a connected platform of tools and expertise designed by and for marketplace entrepreneurs.
We are committed to creating a supportive and inclusive environment where you can thrive both professionally and personally.
