Operational Team Lead

4 days ago


Bognor Regis, West Sussex, United Kingdom Butlin's Full time

Job Overview:

We are seeking a highly skilled Operational Team Lead to oversee the cleaning operation and manage a team of staff at Butlin's. The ideal candidate will have extensive experience in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs.

About the Role:

The Operational Team Lead will be responsible for ensuring daily operational plans are fulfilled, and the team is in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.

This role involves coaching and supporting the team to deliver an excellent service and drive key metrics relating to our Clean and Fault Free (CAFF) approach. The successful candidate will also conduct Mobaro quality control checks, lead feedback conversations, and manage impact on profitability.

Key Responsibilities:

  • Oversee a successful cleaning operation during shifts, ensuring strict adherence to CAFF standards
  • Conduct Mobaro quality control checks, analyse reports, and lead feedback discussions
  • Ensure team receives necessary training and support
  • Manage implementation of initial 90-day program for new team members and oversee all personnel-related activities
  • Set clear objectives and PDPs for the team, support team surveys, lead action plans, uphold brand standards, and ensure the team meets health and safety regulations

Requirements:

The ideal candidate will have extensive operational knowledge, a proven ability to juggle multiple priorities, flexibility, excellent communication skills, and a proactive problem-solving attitude.

Estimated Salary: £35,000 - £45,000 per annum


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