Senior Operations Manager
2 weeks ago
KnoWho is a full-service creative agency known for delivering bold, innovative campaigns and solutions across various industries.
We are seeking an experienced Senior Studio/Traffic Director to oversee the resource management, traffic flow, and operational efficiency of our studio.
The ideal candidate will manage internal resources, coordinate freelancers, ensure project workflows are seamless, and prioritize team wellbeing.
This role requires a highly organised, proactive individual with a deep understanding of agency processes, from creative development to production.
Key Responsibilities:
- Oversee day-to-day traffic and workflow management across all agency teams, ensuring smooth and efficient project delivery.
- Allocate and prioritise work based on project deadlines, resource availability, and team capacity.
- Implement and manage tools or software to track project progress, ensuring all teams are informed and deadlines are met.
- Regularly communicate project status, roadblocks, and timeline adjustments to senior management and internal teams.
Resource & Freelance Management:
- Manage internal resources, ensuring optimal allocation of staff to projects based on skill sets and availability.
- Work closely with Ops Team and department heads to manage freelance talent pools, including sourcing, onboarding, and negotiating contracts with external freelancers.
- Monitor workloads to avoid bottlenecks or overburdening teams, while making sure the right talent is utilised effectively on the right projects.
- Forecast resource needs and recommend additional staffing support when necessary.
Studio Operations:
- Maintain a positive, efficient studio environment that supports creativity and collaboration while ensuring deadlines are met.
- Foster a people-first culture, making sure the studio staff is well taken care of in terms of workload balance, personal development, and general wellbeing.
- Organise and manage any studio-related initiatives, such as team-building events, creative workshops, or wellness activities to keep morale high.
Collaboration & Communication:
- Serve as the key point of contact between account, creative, production, and strategy teams to ensure cross-functional alignment.
- Hold regular meetings with department leads to assess current projects, future resource needs, and studio capacity.
- Communicate proactively with senior leadership on workflow challenges, resource constraints, and potential solutions.
Project & Deadline Management:
- Ensure all work is delivered on time, on budget, and to the highest quality standards.
- Anticipate and resolve production bottlenecks by proactively adjusting schedules and reallocating resources as necessary.
- Track and report on studio performance metrics, such as on-time delivery rates, budget adherence, and team productivity.
Process Improvement:
- Continuously review and optimise studio operations, traffic processes, and resource management tools to improve efficiency and productivity.
- Implement best practices for project management and resource allocation to maximise creative output and minimise operational friction.
Estimated Salary: £50,000 - £60,000 per annum
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