Tech Operations Specialist

4 weeks ago

West Midlands, United Kingdom Lorien Full time
Job Overview

We are seeking a highly skilled Tech Operations Specialist to join our team at Lorien. As a key member of our IT Operations team, you will play a critical role in delivering and supporting operational processes and services in your area/domain.

Key Responsibilities:

  • Contribute to IT Operations tasks under general guidance, including installation, migration, or updates of IT Services.
  • Respond to, identify, and troubleshoot issues with current IT Operations hardware, software, or process using ticket logging systems.
  • Configure and maintain systems and monitoring tools, and proactively respond to problems that may occur.
  • Collaborate with Global partners to support business operations.
  • Contribute technical and process documentation (user guides, knowledge articles).
  • Support providing communication and training to Global business partners.
  • Provide recommendations for continuous improvement.
  • Responsible for achieving operational stability for IT Operations area/domain.

Requirements:

  • Assist in implementing best practices to support new/changed IT Services/processes at a low level of complexity.
  • Adhere to Sarbanes Oxley compliance and all TJX Company standards as applicable.
  • Perform other duties as assigned.

Strategy & Best Practice:

  • Actively leverage IT Operations process definitions, best practices, and standards.
  • Actively participate in process definitions, best practices, and standards.
  • Contribute to overseeing evaluation of 3rd party engagement delivery.

Talent Development & Evangelizing:

  • Help train/onboard new hires into Specialist I, II roles.
  • Learn and demonstrate company culture.
  • Contribute to driving adoption for area/domain.

Subject Matter Expert:

  • Partner with team to achieve subject matter expertise in area/domain.
  • Develop knowledge in specific area/domain.
  • Provide technical subject matter expertise and insight related to the specific area/domain.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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