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Automotive Product Expert
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About the Role:
As a Product Genius at EMG Motor Group, you will play a key role in enhancing the customer experience by sharing your knowledge of products and technologies. You will work closely with customers to understand their needs and provide expert advice on our range of vehicles.
Key Responsibilities:
- Provide an engaging and warm first point of contact for customers, whether in the showroom or through digital enquiries.
- Listen to customers to understand their needs, questions, and aspirations.
- Promote our brands, products, and technologies, sharing information, features, and benefits in a friendly and understandable way.
- Advise customers on eco-car ownership, including EV grants, charging options, and regenerative braking.
- Support off-site events, acting as an ambassador for your dealership and the brand.
- Support your knowledge and development through ongoing online and classroom-based training.
- Complete product presentations, test-drives, and vehicle handovers, enhancing the customer experience at every point of contact.
- Photograph and prepare bespoke videos for new car stock for presentation on our website.
Requirements:
- A minimum grade C/4 in GCSE English and Mathematics.
- A demonstrable passion for technology, with an interest in gadgets, IT, and a good understanding of websites, smartphones, and Microsoft Office.
- Excellent customer service skills.
- A full UK driving licence.
- Flexibility to work varied hours throughout the week, including weekend work.
