Audi Service Advisor

1 month ago

Worcester, Worcestershire, United Kingdom Audi Worcester Full time

Job Introduction

We are seeking a highly skilled Service Advisor to join our Audi Dealership in Worcester. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities

  • Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
  • Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
  • Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time

About You

  • You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
  • A well-presented individual with a desire, attitude and character to succeed
  • Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
  • Good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided

What We Offer

  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Free Parking / On-site Parking
  • Company Events

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