Digital Media Account Manager
4 weeks ago
Hybrid is a leading media company that creates compelling content for higher education and technology. We publish daily content across four specialist web brands, reaching over 40 million students, educators, and tech innovators every year.
Responsibilities- Support the Accounts Team Lead and Director of Business Development by coordinating advertising campaigns and managing client relationships.
- Deliver exceptional client service through each stage of the account management process, from discovery calls and campaign launches to progress checks and reports.
- Progress to full-cycle account management, running partnership review meetings with clients to retain business.
- Provide valuable insights and benchmarking data to enhance client calls.
- Manage coordination with digital, editorial, and creative teams to deliver content and hit KPIs for each campaign.
- Passionate about expanding, upselling, and growing relationships into key accounts.
- Phone/video call-based client service experience from a similar role.
- Eager to learn and develop skills while supporting our world-class account management team.
- Strong organisational and time management skills to deliver on multiple projects simultaneously.
- Ability to handle multiple accounts while ensuring client satisfaction in a target-oriented environment.
- A background in sales or account management is preferable.
- Ongoing coaching and development from senior leaders in digital, production, editorial, and accounts.
- Huge potential for progression in line with our ambitious growth plans.
- Monthly contribution to physical health costs.
- Online training, tools, and resources, including 1:1 coaching sessions.
- 24/7/365 employee wellness assistance line.
- Paid training for career accreditations.
- Incentive schemes, financial advice, and company pension contributions.
- Flexible holiday entitlement.
- Friday drinks, office away days, and parties.
- External speaker evenings with drinks and snacks.
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