Loan Operations Specialist

1 day ago


Uxbridge, United Kingdom Pepper Advantage Full time
About the Role

We are seeking a detail-oriented and organised Junior Loan Administrator to join our team at Pepper Advantage.

This is an exciting opportunity for you to start your career in the loan industry and gain valuable experience in an office-based environment.

Key Responsibilities
  • Processing and Servicing: Deliver accurate and timely processing of mortgage administration activities, from completion through to redemption stage.
  • Customer Service: Effectively handle inbound and outbound customer and third-party calls, offering excellent customer service and representing Pepper appropriately.
  • Workload Management: Manage your own workload efficiently and effectively in accordance with agreed policies and procedures.
  • Client Liaison: Liaise effectively with clients, representing Pepper Advantage and delivering a positive experience.
  • Process Improvement: Identify potential efficiencies and deliver ideas to improve Pepper operations and the customer experience.

Requirements

  • Able to consistently deliver outstanding customer service.
  • Previous experience within a phone-based customer service environment is preferable but not essential.
  • Confident telephone manner.
  • Excellent attention to detail.
  • Able to work to tight deadlines.
  • Be able to analyse problems, think creatively, and make effective decisions in the appropriate timescales.
  • Demonstrate strong English verbal and written communication skills.
  • Demonstrate self-reliance and motivation.
About Pepper Advantage

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, with a global team of over 1,100 people. We deliver a range of financial services, including mortgage and loan administration, to clients across the globe. Our advanced credit intelligence platform enables us to provide innovative solutions for our clients and their customers.

Benefits
  • Benchmarked salary of £25,650.
  • After a period of Induction Training, hybrid working (3 days per week in office) is available.
  • Private Medical Insurance.
  • Salary Sacrifice Pension matched up to 8%.
  • 25 days Holiday plus Bank Holidays.
  • EAP.
  • Enhanced Maternity & Paternity.
  • Wellbeing & Volunteering Days.
  • Eye Care Payment Contribution.
  • Payroll Giving.
  • Life Assurance.

We are committed to providing a positive and supportive work environment that allows our employees to thrive and grow in their careers. If you are a motivated and enthusiastic individual looking for a new challenge, we would love to hear from you.



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