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Front of House Team Lead

2 months ago

Cambridge, United Kingdom Wells & Co. Careers Full time

Welcome to Wells & Co. Careers, where we're passionate about delivering exceptional customer experiences and mouth-watering food offerings. As a Front of House Supervisor, you'll play a vital role in leading our team to achieve this goal.

Key Responsibilities:

  • Customer Journey Management: Ensure every customer has a second-to-none experience, from taking orders to resolving any issues that may arise.
  • Order Accuracy and Kitchen Collaboration: Work closely with our kitchen staff to ensure accurate orders and seamless service.
  • Payment and Receipt Management: Verify payments and receipts to maintain the highest standards of financial integrity.
  • Menu and Drinks Recommendations: Confidently suggest our menu and drinks offerings to customers, showcasing your knowledge and enthusiasm.
  • Service Standards and Incident Reporting: Monitor service standards and report any incidents or issues to ensure we maintain our high standards.
  • Leadership and Team Support: Provide guidance, support, and motivation to your team members, fostering a positive and productive work environment.

Requirements:

  • Leadership Experience: Previous experience in a leadership role within a hospitality or customer-facing environment.
  • Passion for Food and Beer: A genuine enthusiasm for our menu offerings and a passion for delivering exceptional customer experiences.
  • Customer Service and Teamwork: Proven ability to deliver excellent customer service and work collaboratively with your team in a fast-paced, pressurized environment.
  • Results-Driven and Ambitious: A driven individual with a desire to develop your career and the careers of your team members.