Store Visual Operations Lead

3 weeks ago

London, Greater London, United Kingdom Marks & Spencer Plc Full time

Estimated salary: £65,000 - £80,000 per annum.

About Marks & Spencer Plc

We strive to create a workplace culture that values diversity, inclusivity, and collaboration. Our goal is to become the market leader in the Clothing & Home category, and we're committed to driving success through data-driven decision-making and continuous improvement.

  • You'll enjoy a 20% colleague discount across all M&S products and many third-party brands for you and a member of your household after completing your probationary period.
  • We offer competitive holiday entitlement with the potential to buy extra holiday days.
  • A discretionary bonus scheme is awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance are provided.
  • A dedicated welcome to our teams includes a tailored induction and a wide range of training programmes to develop your skills.
  • You'll have access to amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption, and neonatal policies provide support and flexibility for your family.
  • You'll have access to a fantastic range of wellbeing support for all colleagues, including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
Your Role

This role requires you to collaborate with Central Visual Merchandising teams and Trading & Operations teams to provide a Retail visual voice and work with strategy to maximise commercial opportunities through Visual Merchandising and coaching.

You'll be accountable for driving the growth and profitability of our stores through providing visual expertise to Store Teams across the business, supporting Regional and Store Managers to drive high standards of Visual implementation and assisting in the coaching of their store teams and development of knowledge and skills.

  • You'll provide feedback that influences layout, policy guidelines, and principles to enable right-first-time delivery.
  • You'll ensure an up-to-date and relevant detailed and comprehensive knowledge of the local market and competitor activities to benchmark M&S performance. You'll support and influence the divisional and regional visual talent agenda, working closely with Regional Managers and People Partners.

To succeed in this role, you'll need:

  • A proven track record in Visual Merchandising and management experience with a Visual Portfolio demonstrating previous work.
  • A good understanding and up-to-date knowledge of commercial, operational, and people processes and systems. A good level of digital capability – able to use all available data and MI (internal and external) to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Great communication and active listening skills, with the ability to inspire, share knowledge, and best practices with others who have excellent planning skills, able to deliver under pressure, and can build and maintain relationships across the business at all levels.

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