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Network Operations Specialist

1 month ago

Oswestry, Shropshire, United Kingdom BT Group Full time

Job Title: Network Operations Specialist

Job Summary

We are seeking a highly skilled Network Operations Specialist to join our team at BT Group. As a Network Operations Specialist, you will be responsible for the surveillance of the network using appropriate tools, identifying faults and incidents, and implementing fixes to ensure optimal network performance.

Key Responsibilities
  • Monitor network performance and identify potential issues using network management tools.
  • Investigate and resolve network faults and incidents in a timely manner.
  • Collaborate with the team to implement fixes and upgrades to the network.
  • Manage fibre repairs and use Openreach tools to create faults and task engineers as necessary.
  • Accept customer-reported faults and ensure timely resolution.
  • Complete maintenance routines and conduct audits to optimize network performance.
  • Manage planned works, such as card switches, and advise customers of any impact.
  • Manage software upgrades and ensure seamless network operation.
Requirements
  • Technical understanding of Transmission Networks Operations (SDH) is desirable.
  • Experience working in technical fields, such as networks/systems and IT environments, is desirable.
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Proven track record of self-learning and professional development.
Benefits
  • Tailored training and development opportunities.
  • 25 days' annual leave, increasing with service.
  • Life Assurance.
  • Pension scheme.
  • Direct Share scheme.
  • Option to join the Healthcare Cash Plan or other benefits.
  • 50% off EE mobile pay monthly or SIM only plans.
  • Exclusive colleague discounts on BT broadband packages and BT TV.
  • Shared Parental leave.
  • 3 volunteering days per year.
  • Access to our 11 People Networks.