Client Success Manager

1 month ago

London, Greater London, United Kingdom LRN Corporation Full time

About LRN Corporation

LRN Corporation is a global leader in providing e-Learning solutions to help organizations navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. We are seeking a high-performing Client Success Manager to maintain relationships and ensure value delivery within our existing customer base.

The ideal candidate will work closely with our teams to ensure successful adoption and utilization of our solution set, including library content, platform, bespoke learning solutions, and advisory consulting. As a trusted strategic advisor to our clients, you will be the link between LRN Corporation and our existing customer base.

Key Responsibilities:

  • Manage all commercial aspects of the relationship, including contract amendments, pipeline development, and forecasting.
  • Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers.
  • Act as the strategic partner between LRN Corporation and our most important clients by building relationships with multiple contacts and buying centers.
  • Participate in the planning process with clients regarding the deployment and utilization of our licensed solution set.
  • Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews.
  • Proactively analyze client health metrics and usage of products and content, and recommend optimization and improvements as appropriate.
  • Execute ongoing formal Program/Business Reviews with client stakeholders and sponsors.
  • Manage, track, and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development.
  • Represent the voice of our clients to internal teams, including product, content, and technology.

Requirements:

  • Minimum of 2 years of solid client-facing relationship or account management experience with a proven track record of retaining and expanding a book of existing accounts.
  • Exceptional relationship development and management abilities and a proven commitment to customer service.
  • Experience supporting individuals who are using a SaaS business application.
  • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects.
  • Extremely effective written, oral, and presentation communication skills.
  • Strong Microsoft Office skills and a working knowledge of technology and system interfaces.
  • Familiarity with Salesforce.com, MEDDPICC.
  • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions.
  • A high degree of ethics and integrity and a desire to help organizations do the right thing and pursue LRN Corporation's mission of inspiring principled performance.

Benefits:

  • Competitive compensation.
  • Flexible PTO plus UK public holidays.
  • Excellent healthcare plan including eye & dental care.
  • Life Insurance.

LRN Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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