Lead Enterprise Architect
4 weeks ago
Join Computappoint and contribute to our team's success as a Principal Architect. We are seeking a highly skilled professional to lead our architecture efforts.
Key Responsibilities:
- Lead the design and implementation of proposed solutions.
- Provide leadership and drive the architecture of contact centres and unified communications.
- Produce and maintain architectural blueprints.
- Foster relationships, technology innovation, and drive continuous improvement.
- Oversee the integration of CRM.
- Guide the technical teams.
- Lead leadership and mentoring.
Requirements:
- Strong understanding and experience within contact centres and unified communications | Genesys Pure Cloud.
- Strong solution architecture and/or Practice Lead experience.
- SME-level knowledge across VOIP, SIP, and related protocols.
- Experience with Session Border Controllers (SBC's) | Cisco, Ribbon, Avaya, AudioCodes.
- Solid understanding of workforce management tools and AI technology.
- Experience in consulting environments is required.
Please ensure you complete your application on the Computappoint website to be considered.
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