Asset Servicing Client Experience Strategist

4 weeks ago


Manchester, United Kingdom BNY Mellon Full time
Job Description

We are seeking an experienced Senior Service Director to join our Asset Servicing team in Manchester. As a key member of our global service delivery team, you will be responsible for leading a growing team of Service Directors and ensuring outstanding client service delivery.

  • Main Responsibilities:
  • Lead a team of Service Directors and support their recruitment, training, and development.
  • Serve as the central client escalation point for all service issues, providing clear accountability and navigating our organization.
  • Ensure effective client communication around incident management, regulatory changes, and product evolution.
  • Monitor service quality, product performance, and overall client experience.
  • Deliver robust operational analytics and insights into service performance.
  • Chair governance processes and attend client board meetings.

To succeed in this role, you will need a strong understanding of the asset servicing industry, extensive experience in client service delivery, and excellent people and interpersonal skills. You should also have a collaborative approach to problem-solving, outstanding analytical skills, and experience working with cross-functional teams.

The estimated salary for this position is £100,000 - £120,000 per annum, depending on your level of experience and qualifications. We offer a range of benefits, including flexible working arrangements, access to training and development programs, and opportunities for career progression.



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