Global Production Support Manager

7 days ago


Belfast, United Kingdom Tata Consultancy Services Full time

This Global Production Support Manager role offers a unique opportunity to join Tata Consultancy Services in Belfast, Ireland, and lead our production support team. As a key member of our organization, you will be responsible for providing technical support for various applications and systems.

The ideal candidate will have hands-on experience in UNIX and SQL, as well as knowledge of Java, Microsoft, and Oracle technologies. Scheduling tools such as Autosys and Ab Initio control center are also desirable skills.

We offer a competitive salary package featuring pension, healthcare, life assurance, laptop, phone, and access to extensive training resources. Our company is committed to creating a culture of equity and belonging where everyone can thrive.

In this role, you will work closely with business users to resolve issues, provide technology support, and ensure the smooth operation of our systems. If you have excellent communication skills, analytical abilities, and a passion for automation and transformation, we encourage you to apply.

Key responsibilities include:

  • Acknowledge issues reported by business within defined Service Level Agreement (SLA).
  • Proactive monitoring measures to identify any issue in the system and report to the development team for permanent fix.
  • Application monitoring and reporting to business users or internal audit team based on their requirement.
  • Suggest automation of recurring issues and manual tasks resulting in overall service improvement.

We estimate the salary for this position to be around £65,000-£80,000 per annum, depending on experience.


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