European Business Operations Director

1 month ago


London, Greater London, United Kingdom Amazon Full time
Senior Customer Operations Mgr, European Customer Operations, Business

Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world.

AB EU Customer Operations team works across all functions to drive critical strategic and operational initiatives.

Job Description:
  • The team optimizes day-to-day decision making and tackles strategic decisions in AB.
  • Manages the rhythm of the Customer Advisors' activities.
  • Increases productivity through process improvement and operational excellence.
  • Owns core products and programs covering local market strategies and priorities.
  • Collaborates with internal stakeholders and cross-functional teams to solve problems and enable business performance.
Responsibilities:
  1. Deliver against AB EU Customer Operations goals and objectives.
  2. Define key support systems/processes required to meet rapid business growth.
  3. Drive core Customer Operations processes, such as sales performance management and data issue resolution.
  4. Analyse processes and mechanisms for sub-optimal performance and make recommendations for solutions.
  5. Equip Customer Advisers in evaluating their teams' performance and drive review cadence.
  6. Develop relationships and processes with Customer Advisers, BI, Finance, HR, Marketing and other stakeholders.
  7. Conduct ad-hoc analysis and participate on projects as needed.

Estimated salary: €90,000 - €120,000 per annum, depending on location and experience.



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