European Business Operations Director
1 month ago
Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world.
AB EU Customer Operations team works across all functions to drive critical strategic and operational initiatives.
Job Description:- The team optimizes day-to-day decision making and tackles strategic decisions in AB.
- Manages the rhythm of the Customer Advisors' activities.
- Increases productivity through process improvement and operational excellence.
- Owns core products and programs covering local market strategies and priorities.
- Collaborates with internal stakeholders and cross-functional teams to solve problems and enable business performance.
- Deliver against AB EU Customer Operations goals and objectives.
- Define key support systems/processes required to meet rapid business growth.
- Drive core Customer Operations processes, such as sales performance management and data issue resolution.
- Analyse processes and mechanisms for sub-optimal performance and make recommendations for solutions.
- Equip Customer Advisers in evaluating their teams' performance and drive review cadence.
- Develop relationships and processes with Customer Advisers, BI, Finance, HR, Marketing and other stakeholders.
- Conduct ad-hoc analysis and participate on projects as needed.
Estimated salary: €90,000 - €120,000 per annum, depending on location and experience.
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