Host and Guest Liaison

1 month ago


York, York City, United Kingdom Lucia Full time

Job Title: Host

Department: Front of House

Job Summary: We are seeking a friendly and welcoming Host to join our team at Lucia. As the first and last point of contact for our guests, you will play a vital role in creating a memorable experience for our visitors.

Key Responsibilities:

1. Answering Telephones: Answering telephones to the company standard, being friendly, polite, and helpful.

2. Taking and Handling Reservations/Enquiries: Hosts will be fully trained on how to use the booking system. You will be expected to make reservations and answer guest enquiries in relation to bookings.

3. Assist the Guest Experience Manager: You will often be required to assist the Guest Experience Manager (GEM) in any upcoming events/pop-ups.

4. Assistance in the Restaurant during Service: Assisting servers and management staff during peak business hours such as helping to relay and set tables.

5. Champion Service for Lucia: Hosts are often the first and last encounter a guest has with our brand. It's therefore vital that all hosts champion Lucia Service and are always presentable, genuine, and friendly.

Requirements:

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Friendly and welcoming demeanor

Ability to work varied shifts including evenings and weekends

Excellent telephone manner

Ability to work as part of a team

What We Offer:

Competitive salary and benefits package

Opportunities for career development and growth

A fun and dynamic work environment

How to Apply: If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application.


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