Network Support Specialist
3 weeks ago
The MIW Group Ltd - Make it Work is a leading provider of telecoms solutions, and we are seeking a highly skilled Network Support Specialist to join our team. As a key member of our provisioning team, you will be responsible for ensuring customers receive the highest level of service from us.
Job Description:
The successful candidate will have previous experience within the telecommunications industry in a similar role and possess a good understanding of industry supplier portals, ideally Giacom/Gamma/Zen. You will be responsible for provisioning all products, dealing with customer orders and queries, as well as technical support for a range of products and services. Liaising with suppliers and updating clients on project delivery are also key aspects of this role.
Key Responsibilities:
* Provisioning of all products (Broadband, SIP, Ethernet, VoIP)
* Dealing with customer orders and queries
* Dealing with Mobile, Phone Line, Broadband and Hosted Telephony Faults
* Technical support for a range of products and services
* Liaising with suppliers
* Updating clients on project delivery
Requirements:
The ideal candidate will have excellent written, oral and interpersonal skills with effective communication across all levels of the organisation. Good time management skills with the ability to prioritise workload are essential, as well as the ability to work independently and as part of a team. Computer literacy and good knowledge of Microsoft Outlook, Word and Excel are also required.
Estimated Salary:
The estimated salary for this role is £42,000 per annum, depending on experience.
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