Order Entry Clerk/Customer Service Advisor
3 weeks ago
The Opportunity
We are seeking a skilled Order Entry Clerk to join our team in Maidenhead, working in the Diabetes Division. Our company is dedicated to helping people with diabetes manage their health with innovative products that provide accurate data for informed decisions.
As an Order Entry Clerk, you will process orders received from Salesforce and customers using the order entry system.
Key Responsibilities
- Process orders from customers, Sales & Hospital Teams
- Manage standing orders and prioritize field force orders via Salesforce.com
- Release standing orders, business to business orders, credit/debit card orders, and direct to consumer orders
- Answer order entry helpline, take orders, and handle enquiries
- Create and maintain customer master data
- Maintain accuracy and security of customer information and NHS data on the database
- Prepare monthly and ad hoc reports using reporting tools and programmes
- Respond to queries and requests from MEDUK
Required Qualifications
- Customer Service Experience
- Experience using Symphony/SAP
- Experience of working with MS Office
What We Offer
We offer a competitive salary, a defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.
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