Student Hub Assistant
2 days ago
University of the West of Scotland is seeking a highly motivated and customer-focused individual to join our London Hub team as a Student Hub Assistant. This exciting opportunity will enable you to work closely with students, providing exceptional support and guidance to ensure their academic success.
Key Responsibilities:- Provide responsive and customer-focused support to students via various communication channels, including face-to-face, phone, chat, and email.
- Assist in the production of reports for senior management to ensure that UWS processes and procedures are effective and efficient.
- Use initiative and autonomy to provide day-to-day support and information to students, responding proactively to non-routine, sensitive, or complex customer enquiries.
- Organize and prepare resources for students on behalf of the university, such as letters and requested information.
- Consistently meet and strive to exceed key performance indicators (KPIs) related to response times, resolution rates, student satisfaction, and other service metrics.
- School, College, or University qualifications.
- Excellent customer service or student service experience, with a strong commitment to delivering high-quality customer service.
- Ability to work with customer service or workflow-style customer systems.
- Demonstrate a positive and enthusiastic attitude.
University of the West of Scotland is a leading provider of undergraduate, postgraduate, and research degree education. Our degrees equip students with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries, and businesses.
We offer a competitive benefits package, including 24 days of annual leave, a defined benefit contribution pension scheme, and a flexible approach to working pattern and work-life balance.
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Student Hub Assistant
3 days ago
London, Greater London, United Kingdom University of the West of Scotland Full timeStudent Hub AssistantUniversity of the West of Scotland is seeking a highly motivated and customer-focused individual to join our London Hub team as a Student Hub Assistant. This exciting opportunity will enable you to work closely with students, providing a responsive and supportive service that meets their needs.Key Responsibilities:Utilize a range of...
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Student Hub Assistant
3 days ago
London, Greater London, United Kingdom University of the West of Scotland Full timeStudent Hub AssistantUniversity of the West of Scotland is seeking a highly motivated and customer-focused individual to join our London Hub team as a Student Hub Assistant. This exciting opportunity will enable you to work closely with students, providing a responsive and supportive service that meets their needs.Key Responsibilities:Utilize a range of...
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Student Hub Assistant
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London, Greater London, United Kingdom University of the West of Scotland Full timeStudent Hub AssistantWe are seeking a highly motivated and customer-focused individual to join our Student Hub team as a Student Hub Assistant. This is an exciting opportunity to work in a dynamic and supportive environment, providing exceptional student support and services.Key Responsibilities:Provide responsive and customer-focused support to students via...
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