Contract Coordinator

2 months ago


Glasgow, Glasgow City, United Kingdom Arcus Solutions Full time
About the Role

We are seeking a highly organized and detail-oriented Contract Coordinator to join our team at Arcus Solutions. As a key member of our Facilities Management department, you will be responsible for coordinating and scheduling planned and reactive works for our clients.

Key Responsibilities
  • Coordinate and schedule planned and reactive works for clients, ensuring timely completion and adherence to Service Level Agreements (SLAs).
  • Develop and maintain strong relationships with field engineers, sub-contractors, and client stakeholders to ensure effective communication and collaboration.
  • Manage and prioritize multiple tasks and projects simultaneously, ensuring efficient use of resources and meeting deadlines.
  • Utilize a Computer-Aided Facilities Management (CAFM) system to track and manage work orders, schedules, and client information.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the team to identify and implement process improvements, ensuring seamless service delivery and continuous improvement.
Requirements
  • 2+ years of experience in a similar role, preferably in Facilities Management or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
  • Proficiency in using CAFM systems and other software applications relevant to the role.
  • Ability to work autonomously and as part of a team, with a flexible and adaptable approach to changing priorities and deadlines.
What We Offer
  • A competitive salary and benefits package, including a discretionary bonus scheme and group personal pension scheme.
  • Opportunities for professional development and growth, with access to state-of-the-art training and funded training sponsorship.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A range of employee benefits, including cycle to work scheme, health cash plan, and discounts on B&Q and Nuffield Fitness and Wellbeing Centres.

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