Stylist - Part Time 16 hours - Meadowhall

6 days ago

Sheffield, Sheffield, United Kingdom AllSaints Full time

About the Role

We are seeking a skilled and enthusiastic Stylist to join our team at Meadowhall. As a Stylist, you will be the fundamental link between our products and customers, providing an exceptional brand experience.

Key Responsibilities

  • Style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
  • Actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
  • Handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  • Empower customers to make service decisions for their issues while retaining their loyalty and trust.
  • Relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
  • Greet our customers into our store and tailor your approach to support the purpose of their visit.
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
  • Work as one team with the same goal, supporting and observing your peers, seeking feedback to support your growth and development.
  • Work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

Requirements

  • Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience.
  • Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike.
  • Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors.
  • Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure.
  • Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
  • Actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints.
  • Excellent attention to detail.
  • A confident communicator.
  • You love fashion.

About AllSaints

We are a disability committed certified employer and offer a range of benefits, including a generous wardrobe allowance, potential to earn more from our team commission scheme, and access to discounted gym membership and corporate discounts.

What We Stand For

  • The Customer is the Boss - We work as one proud team to get the best for our customers.
  • One Team - We are joined up and encourage others to share their ideas.
  • We Do What We Say We Will - We know our goals, and we work with clear outcomes in mind.
  • We Are Responsible - We are self-aware, understand the impact we have on others and are positive about the future.

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