Service Architect Professional
6 days ago
At Computacenter, we strive for excellence in customer service and innovation. Our Customer Service Design function is dedicated to delivering market-leading service solutions. As a Service Architect, you will play a crucial part in architecting managed services customer opportunities and growing our Managed Services business. Your key responsibilities will include:
- Developing creative solutions for managed services tenders in the workplace/lifecycle area.
- Independently managing solutions within services and following prescribed processes.
- Representing Computacenter in customer proposal presentations and contract negotiations.
- Designing solutions independently, together with sales teams, partners, and service units.
Requirements
- Extensive experience with IT workplace/lifecycle managed services environment.
- Experience with integrating service points and tech boxes into holistic service design and automated processes.
- Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g. ITIL, PMI/Prince2).
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