Customer Experience Associate

4 days ago


Felixstowe, Suffolk, United Kingdom The Logistics Partnership LLP Full time
Job Title: Customer Experience Associate

We are seeking an experienced Customer Experience Associate to join our team in Felixstowe, Suffolk. As a full-time, long-term temporary employee, you will earn £12.02 per hour, paid via PAYE.

In this role, you will be responsible for providing exceptional customer service and effective communication between customers, colleagues, and other offices. Your responsibilities will include assisting, analyzing, and communicating solutions to customers, receiving and processing bookings within agreed timescales, managing day-to-day activities, and communicating via multiple methods.

To succeed in this role, you must have excellent communication skills, both written and verbal, and be able to learn new systems and undertake training. Previous experience in a freight/logistics/shipping customer service environment is essential, as is your ability to organize and prioritize workloads.

This is an exciting opportunity for a reliable, detail-oriented individual who is passionate about customer service and possesses the skills mentioned above.
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