Contract IT Support Specialist
2 weeks ago
Desktop Support Role
A leading IT services and solutions provider is looking for a Senior Desktop Support Engineer to join their team in Plymouth.
Job Description:
- Diagnose and resolve hardware faults and basic software issues within agreed service level agreements.
- Collaborate with the team to achieve departmental KPIs and goals, including SLA, customer satisfaction, utilisation, efficiency, productivity, and financial metrics.
- Elevate any concerns or areas for quality improvement to the Team Leader.
Requirements:
- Hold a current SC clearance.
- 2+ years of experience in a PC field service environment or PC field workshop environment.
- Familiarity with current Microsoft desktop operating systems.
- Ability to diagnose, troubleshoot, support, and repair hardware, including complex laptop break/fix repairs.
- Installation of customer builds and applications.
- Flexibility to travel and participate in a standby rota (24/7/365).
Compensation and Benefits:
The estimated salary for this position is around £30,000 - £40,000 per annum, depending on experience. The role offers a competitive benefits package and opportunities for career growth with a leading industry player.
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