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Shift Supervisor

2 months ago

Greater Manchester, United Kingdom ECS Resource Group Full time
NOC Shift Supervisor Opportunity

We are seeking a highly skilled and experienced NOC Shift Supervisor to join our team at ECS Resource Group. As a key member of our Network Operations Centre, you will play a critical role in providing dedicated support to our clients on a 24/7 basis.

Key Responsibilities:
  • Lead a team of technical support specialists to ensure seamless delivery of services to clients
  • Develop and implement performance management strategies to drive team performance and efficiency
  • Analyze call and ticket data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Ensure compliance with ITIL best practices and industry standards
Requirements:
  • Proven experience in a NOC or technical support environment
  • Strong leadership and performance management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • CCNA/CompTIA Network+ certification (desirable)
What We Offer:
  • A competitive salary of £37,000 - £40,000 per annum
  • A £5,000 shift allowance
  • A 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19:00 to 07:00