Store Support Specialist
2 months ago
In this role, you will be responsible for supporting the day-to-day operations of our stores. This includes providing excellent customer service, maintaining a safe and legal store environment, and ensuring the smooth operation of our stores.
Key Accountabilities:
- Deliver great standards and service by putting the customer first
- Act on customer feedback to deliver improvement
- Ensure the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Support the delivery of plan A
- Provide regular and timely feedback to line manager to support colleague performance
- Support with the training and coaching of colleagues maximizing digital tools and channels
- Identify colleagues for recognition and celebrate success within the store
- Provide feedback to BIG to improve colleague experience
- Support the Team Manager with the delivery of store selling and cost targets by utilizing MI to identify opportunities and take action
- Role model new ways of working through the use of digital tools
- Allocate resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations
- Maintain a safe and legal store environment
About Us:
- M&S is a leading retail brand with a strong commitment to customer service and employee development
- We offer a comprehensive benefits package including pension scheme and life insurance
- We provide opportunities for career progression and professional development
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