IT Support Specialist

1 month ago

Reading, Reading, United Kingdom Proofpoint Full time

About the Role

We are seeking a highly motivated and experienced IT Support Specialist to join our team at Proofpoint. As a key member of our Helpdesk team, you will be responsible for providing top-notch technical support to our business partners, ensuring seamless operation of our IT infrastructure.

Key Responsibilities

  • Provide on-going operational support, including operating system releases, upgrades, service pack installations, bug fixes, security updates, and system change activities.
  • Available on-call to assist in dealing with outages and provide timely and accurate troubleshooting and resolution of PC/Mac system issues.
  • Build new systems (PC/Mac) and deploy new hires through Jamf and MDT.
  • Serve as Helpdesk support to resolve PC/Mac system issues as reported by end-users.
  • Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
  • Identify solutions for network security, including Spyware, Adware, and virus protection.
  • Ensure adequate customer follow-up communications and timely issue status updates to customers and IT management.
  • Create a formal mentorship with IT Helpdesk peers to share lessons learned and IT knowledge.
  • Network with cross-functional teams to leverage best practices, including Facilities.
  • Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.
  • Familiar with server hardware, software installation, and maintenance, in coordination with Corporate IT.
  • Familiar with network implementation and maintenance, in coordination with Corporate IT.
  • Create and update documentation for IT supported services and applications.
  • Identify current operational process inefficiencies and provide recommendations for improvement.
  • Assist server teams with installing network equipment and basic troubleshooting.
  • Coordinate with vendors on basic facility issues, including new wiring installs, UPS battery tests, network cable runs, and cubicle moves.

Requirements

  • Substantial experience working within an IT Support role in a team environment.
  • Experience in supporting Apple Mac OS.
  • Familiarity with Windows, Linux, and Mac Operating Systems, PC hardware architecture, desktop applications, desktop architecture build methodologies, and other IT disciplines.
  • Proven Customer Service skills both locally and remotely.
  • Excellent communication skills, to your team and across other teams and management.
  • Available to travel occasionally to other office locations.
  • Third Level Degree in Computer Science or related field or degree from Technical Trade School.
  • Preferred candidates will have Microsoft certifications (MCSA, MCSE) and/or Apple certifications – or relevant experience.

About Proofpoint

We are a pioneer in next-generation cybersecurity, and more than half of the Fortune 100 trust us as a security partner. We are committed to helping our customers protect their greatest assets and biggest security risk: their people. We welcome candidates from all walks of life and offer a dynamic and collaborative work environment.

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