Customer Support Specialist

4 weeks ago


London, Greater London, United Kingdom The Opportunity Hub UK Full time

We are excited to announce the opportunity to join The Opportunity Hub UK as a Customer Support Specialist. Our client is a dynamic and innovative SaaS business that has seen double digit year on year growth and is poised for even more success in the future.

Job Overview

The Customer Support Specialist will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.

Key Responsibilities
  • Handling inbound queries from clients
  • Providing exceptional customer service to our clients
  • Demonstrating exceptional attention to detail when communicating with clients
  • Contributing knowledge and understanding of best practices for Customer Support
  • Helping to improve company systems
  • Documenting, tracking, and monitoring tickets/tasks
Requirements
  • A primary focus on quality
  • Demonstrable experience of delivering with quality within a technical Customer Support Team
  • Excellent interpersonal and communication skills
  • Knowledge of CSS and HTML
  • Excellent working knowledge of up-to-date desktop applications, especially FreshDesk
  • Strong organizational skills and ability to multitask in a small business environment
  • An aptitude for problem-solving and strong attention to detail
  • The ability to work effectively and efficiently in a remote environment
Benefits
  • The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
  • The chance to take on a challenging new role and be involved in the development of the company
  • The ability to work remotely
  • A chance to work in a sector that is constantly pushing the boundaries of what is possible


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