Technical Operations Specialist

5 days ago


Macclesfield, Cheshire East, United Kingdom Bodycote plc Full time

Job Title: Operations Technical Engineer – Europe

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About Us:

Bodycote operates an international network of facilities across various industries, including aerospace, defence, automotive, power generation, oil & gas, construction, machine building, medical, and transportation.

We employ over 4,500 people across 22 countries, serving as the world's leading provider of heat treatments and specialist thermal processing services.

 

About the Role:

We are seeking a skilled IT professional to join our team as an Operations Technical Engineer – Europe. In this role, you will be responsible for resolving incidents & requests in line with defined ITIL based processes and agreed Business service levels.

You will manage day-to-day infrastructure operations, covering technologies such as Active Directory, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access, and Thin Client.

This involves monitoring, auditing, checking availability & capacity, patching, and applying changes in accordance with the change management process.

You will collaborate globally with Bodycote IT resources, supporting over 3,400 IT users in more than 165 locations, speaking multiple languages including English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish, and Chinese.

Involvement in new and ongoing BAU IT projects to upgrade and improve our infrastructure.

 

Responsibilities:

  • Servicing Our Clients:
    • Resolve technical issues and ensure optimal system performance.
    • Implement efficient backup and recovery processes.
    • Maintain secure email communication and data exchange.
  • Infrastructure Administration:
    • Monitor and update server systems, ensuring stability and reliability.
    • Prioritize and implement patches, maintaining up-to-date software versions.
    • Evaluate storage needs and optimize data management.
  • International Team Collaboration:
    • Foster effective communication with global teams, ensuring seamless information exchange.
    • Develop strategies for addressing diverse language and cultural requirements.
    • Cultivate partnerships with international vendors and suppliers.

 

Salary: £60,000 - £80,000 per year, depending on qualifications and experience.

Benefits:

A competitive compensation package includes health insurance, retirement plan matching, and paid time off.

 

Additional Requirements:

Please submit your resume and cover letter to apply for this position.



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