Customer Service Manager

2 weeks ago


County Down, United Kingdom Welcome Break Full time

Lead a Team to Deliver Exceptional Customer Service

Welcome Break is part of the Applegreen Group and has five sites across Northern Ireland.

This role involves leading and motivating Team Members to deliver superb customer service, consistently round the clock.

You will be responsible for supervising team members in our forecourt, shop, bakery, Subway, Burger King, Costa, Chopstix, Lavazza, and Greggs teams.

To succeed in this position, you should have some prior experience working in retail or catering as a team member or supervisor.

Key Responsibilities:

  • Supervise and motivate team members to achieve excellent customer satisfaction.
  • Provide guidance and support to team members to ensure they are delivering exceptional customer service.
  • Maintain a safe and clean working environment.

Benefits:

  • Employee discounts (25% off onsite Subway, Burger King, Costa, Chopstix, etc.)
  • My Welcome Break discounts - savings at hundreds of retailers
  • Incentive Schemes (run throughout the year)
  • Career progression and brilliant training programmes
  • Holiday entitlement increases with service
  • Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes – including ebikes
  • Free onsite parking
  • Uniform provided

Salary: Up to £12.44 per hour.



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