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Front Desk Coordinator

1 month ago

Enfield Town, Greater London, United Kingdom Nightingale House Surgery Full time

About the Role

Nightingale House Surgery is seeking a highly motivated and organized Front Desk Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.

Key Responsibilities

  • Ensure patients are made to feel at ease in the surgery and treated with politeness, dignity, respect, courtesy, and sympathy.
  • Make appointments both in person and over the telephone.
  • Receive new patients and assist with the completion of forms as necessary.
  • Receiving, recording, and passing of messages both in person and over the telephone.
  • Maintain patient confidentiality and the confidentiality of the business at all times.
  • Open and close the premises in line with procedures.
  • Help patients to access services and signpost patients to the correct services.
  • Ensure patients are aware of surgery procedures, particularly new patients.
  • Filing correspondence and results, entering results, and making sure patients are contacted, giving results as per surgery policy.
  • Dealing with correspondence regarding recalls and such other matters as may from time to time be required.
  • Using the computer for repeat prescriptions and recording patient contact in the computer record.
  • Dealing with hospitals regarding patients' appointments.
  • Assist in the tidiness of the surgery, ensuring a clean, safe, and tidy work environment.
  • Secure processing and sending of email/post as required.
  • Handling of specimens in line with surgery procedures.
  • Covering colleagues during holiday, sick leave, and any other absences.
  • Processing patient change of details.
  • Collect Results GP links Emis tasks - online requests and sorting out errors and problems.

About Us

Nightingale House Surgery is a busy GP practice with a team of experienced healthcare professionals. We have a friendly and supportive team environment and offer a range of benefits and training opportunities.