Debt Recovery Coordinator

3 weeks ago

Knutsford, Cheshire East, United Kingdom Irlam associates Group Full time
Job Description

We are looking for a highly skilled Debt Recovery Coordinator to join our team at Irlam Associates Group. As a Debt Recovery Coordinator, you will be responsible for collecting outstanding debts, negotiating with customers, and ensuring timely payments.

Key Responsibilities:

  • Be polite & professional to customers & colleagues
  • Action the shared mailbox, replying to customer contacts within 24 working hours including responding to queries, statement & invoice requests
  • Communicate with franchisees to ensure they understand the branches' debt situation
  • Contact customers by telephone & email to arrange payment for invoices on time
  • Generate statements for customers, monthly or on demand
  • Download and send invoices to customers along with PODS when required
  • Review accounts for an escalation route in the event of non-payment such as a legal referral

Requirements

A competitive salary of £28,000 - £32,000 per annum, depending on experience.

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