Operational Support Specialist
3 weeks ago
Job Summary
This role is responsible for maintaining and optimizing the work management system, Totalmobile, and leading project data capture to enhance and support project reporting and overall project performance.
The ideal candidate will have excellent IT skills, knowledge of system integrations, and strong communication skills to liaise with internal and external stakeholders.
Key Responsibilities
- Maintain system usage for office and site-based operational staff
- Support the wider Super User network
- Resolve interface errors with clients and suppliers
- Configure Totalmobile and new Project/Contract set-ups
- Cleanse historic data and configs
- Work with the technical team at Totalmobile
- Keep process maps up to date and create video tutorials
- Ensure data capture for project performance reporting
- Provide weekly project performance reports to operational leads
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