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Appliance Repair Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Pacifica Full time

About Pacifica

Pacifica is a leading provider of outsourced support and repair services for domestic appliances.

We employ over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, and are committed to creating a sustainable future.

Our Purpose

We exist to keep households running while protecting the environment.

Our Vision

We are proud to care for our customers' appliances for a more sustainable world.

About the Role

As an experienced field-based domestic appliance engineer, you will be provided with the tools to succeed.

Our field community of employed engineers share best practices and work together as a team to deliver service excellence for every customer.

Every day, you will use your expertise and product knowledge to diagnose and resolve issues, supported by our regional field service teams.

You will work collaboratively with our teams to deliver a first-class service to our customers, be a good communicator with a can-do attitude, enthusiasm for problem-solving, and the passion to repair our customers' appliances first time.

You must have a minimum of 2 years' experience in the white goods repair sector and have up-to-date working knowledge of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers.

What You Will Receive

Benefits

• Competitive salary with quarterly wage increases based on performance to a maximum of £50,000 per annum, based on skill set and performance for a 40-hour week.

• Bonus scheme available to increase your earnings.

• Working 8-hour day (usually 9am-5pm), Monday – Friday.

• Pre-planned routes and drive time are included.

• Intime daily parts delivery to a designated parts collection point local to your location.

Additional Benefits

• Company van, including air-conditioning, electric windows, and car play, fuel card, uniform, specialist tools, mobile tablet, and PPE are all supplied.

• Company Pension scheme.

• Private Van use (optional, subject to HMRC Tax rules).

• Up to 33 days annual holiday allowance, including 8 bank holidays.

• Wellbeing and fantastic work-life balance.

• Excellent opportunities for progression and promotion within our business.

• Death in service benefit at 3x salary.

• Company online retailer saving portal.

• Complimentary MAP – (Multi Appliance Protection) for your own home appliances.

• Costa card gift cards – monthly nominations by Team Managers.

• Monthly Rewards – Small tokens of thanks such as sweets delivered with your spare parts.

• Van stock supplied and automatically replenished based on your personal usage.

• Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process.

• Easy to use in-house engineer software for repair visits.

• No Sales targets for customer consumables.

• Pre-order against your own jobs.

• Specialist training.

We work with a small selection of the world's leading manufacturers, including;

Manufacturers – Electrolux, AEG Zanussi, Vestel, LG, Hisense, and Lamona.

Requirements

You will need to hold a full UK Manual Driving Licence with no more than 6 points.