Social Housing Dispute Resolver

2 weeks ago


Leicester, Leicester, United Kingdom Stonewater Full time
Estimated Salary: £28,000 per annum

Job Overview

We are seeking a highly skilled Social Housing Dispute Resolver to join our Customer Relations Team. As a Senior Homes Complaints Officer, you will be responsible for investigating and resolving complex stage two complaints related to repairs and planned investment services.

Your strong understanding of social housing providers' repair obligations and experience in resolving complaints in line with the Housing Ombudsman Service's Complaint Handling Code will be invaluable in this role.

Key Responsibilities:

  • Investigate and resolve complex stage two complaints related to repairs and planned investment services.
  • Liaise directly with contracting partners to identify service failures and resolve outstanding issues.
  • Critically analyse cases to negotiate with contractors and stakeholders as part of resolution.
  • Present complex cases and solutions at cross-departmental and external meetings.


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