Account Success Manager

1 week ago

London, Greater London, United Kingdom Leads Full time
About the Role

We are seeking a highly skilled Account Success Manager to join our team at Leads.io. As a key member of our team, you will be responsible for nurturing and maintaining strong relationships with our diverse client base across various industries.

Your primary focus will be on working closely with a portfolio of key client accounts, providing exceptional customer service, and driving account expansion through identifying growth opportunities tailored to their business goals.

Key Responsibilities
  • Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their needs are met and exceeded.
  • Account Growth: Identify opportunities for upselling and cross-selling our services, driving revenue growth and increasing the lifetime value of our existing client base.
  • Issue Resolution: Proactively resolve any client issues or concerns, ensuring timely and effective resolution.
  • Conversion Optimization: Analyze conversion metrics and provide support to drive an increase in client ROI, understanding the impact of lead receipt to sale.
  • Market Intelligence: Stay up-to-date with market trends and competitor activity relevant to clients, providing valuable insights to inform business decisions.
  • Reporting and Communication: Provide regular updates and reports to clients on account performance and progress, ensuring transparency and alignment.
About Leads.io

Leads.io is a technology-driven lead generation agency, committed to delivering high-quality leads through diverse channels. Our mission is to empower businesses on a global scale, providing innovative solutions to drive growth and success.

We are a dynamic team of experts in marketing, technology, strategy, and content, dedicated to excellence and teamwork. Our culture values accountability, transparency, ownership, growth, and teamwork, creating an environment where you can thrive and achieve your goals.

Requirements
  • Proven Experience: A minimum of [X] years of experience in Account Management and/or Sales, with a track record of revenue growth, expansion, and retention.
  • Commercial Acumen: Strong commercial acumen, with a growth mindset and a passion for building and nurturing client relationships.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to thrive in a fast-paced work environment.
What We Offer
  • Competitive Salary: £24,500 - £26,000 per annum.
  • Holidays and Hybrid Working: 25 days' holiday per year, with hybrid working arrangements to balance work and personal life.
  • Professional Development: Opportunities for knowledge sessions, training, and professional growth, to enhance your skills and career.
  • Health Insurance and Equipment: Comprehensive health insurance and provided equipment, including a MacBook, mouse, and keyboard.
  • Mental Health Support: Access to mental health support through OpenUp, available anonymously and without cost.
  • Remote Work Opportunities: The chance to work fully remotely for up to a month per year, from a location of your choice.

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