Floor Manager, Tommy Hilfiger

3 weeks ago

London, Greater London, United Kingdom PVH Full time

Design Your Future at PVH

Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of 'classic American cool' style.

As a Floor Manager, you will play a key role in achieving our standards of customer service, sales, and profit. You will lead by example, embracing our entrepreneurial spirit and inspiring your team through your passion and belief in our brands.

The Role

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.

Responsibilities

  1. Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales, and profit.
  2. Support the management team in managing all personnel, product, and merchandising functions, business processes, and results for their store.
  3. Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve.
  4. Hold 'one minute meetings' at the end of employees' shifts; summarize their performance results, provide constructive feedback, and recognition.
  5. Execute and model company-established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
  6. Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour, and units per transaction.
  7. Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
  8. Focus staff on the importance of quality relationships with internal and external customers.
  9. Effectively manage customer complaints in a timely and effective way.
  10. Analyze store-level reports and create action plans to improve results.
  11. Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
  12. Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.

You

  1. You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  2. You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  3. You'll be an effective communicator with the ability to build relationships with ease.
  4. You'll be a team player who recognizes and celebrates the contributions and achievements of others.
  5. You'll be confident in giving feedback that promotes positive behavioral change.
  6. You will work well with change, being able to quickly adapt and work with pace.
  7. You will be energetic and authentic, showing a clear presence on the shop floor.
  8. You'll approach all issues with a 'can-do' approach and act with initiative to find in-store solutions.

What We Offer

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

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