Account Manager

3 weeks ago

Manchester, United Kingdom Matthews International Full time

POSITION SUMMARY

We are seeking a highly skilled Account Executive to partner with our Equator team in Manchester. This role involves working on a hybrid basis and requires strong communication and project management skills.

JOB RESPONSIBILITIES

  • Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account Team, providing timely responses to all inquiries.
  • Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs.
  • Ensures high quality standards in all client deliverables.
  • Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
  • Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
  • Partners with the client, the Account Team, and project teams to resolve identified project issues.
  • Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
  • Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
  • Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed.
  • Supports profitability efforts by focusing on the efficient, accurate, and timely coordination of the assigned project activities.
  • Supports the development of innovative proposals to capture both account growth and new business opportunities.
  • Works with account executives to coordinate copy and proofs.
  • Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • Bachelor's Degree in Marketing, Business, Graphic Arts, Advertising, or related field.
  • Previous account/project coordination or marketing experience; or equivalent combination of education and experience.
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
  • Basic understanding of effective Creative Design practices, trends, techniques, and processes across one or more touchpoints or mediums.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
  • Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines, and reporting.
  • Ability to work overtime as necessary.

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